IT Service Desk Analyst

Domino's is recognised as the world's leading pizza delivery company. From an IT systems perspective you may have experienced our app, website, voice ordered with Alexa or seen the technology in store that we use to deliver an amazing customer experience, but have you considered what happens behind the scenes?

We have an exciting opportunity for an IT Service Desk Analyst to join our friendly team. Working in a service critical role, our Service Desk Analysts manage the end-to-end fulfilment and resolution of IT technical faults and operate as the first point of contact for our Franchisees.

Operating as the first point of contact, the Service Desk offers general advice and guidance on all IT services available and ensure closure of tickets where resolution has been verified to the customer. This is a service critical role and needs timely responses to enable stores and franchisees to run their businesses.

What we are looking for

You must be willing and able to participate in a shift pattern covering Service Desk hours of operation (early, late and night shifts) on a 4 on 2 off basis, and have a basic level of IT skills with some experience of working in an IT Service Desk environment.

Having an aptitude for working with IT applications/systems, you will be undertaking analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

You will have a proven track record in first class customer service, an excellent telephone manner and organisational skills.

In return Domino’s will provide the opportunity to develop skills and experience with a market leading brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus and of course - discounted pizza!